PAYMENT

I use Paypal for all my online payments. It’s safe and very efficient, and you do not need to open an account to make payments. All debit and credit cards are accepted.

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PROCESSING YOUR ORDER

Goods will be dispatched together with your receipt within two working days, subject to credit clearance, address verification and availability of stock.

We use Royal Mail ‘Signed For’ for UK & Europe, and CSM for Rest of World parcels. Please let me know if you would prefer an alternative delivery service.

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CUSTOMS

Overseas deliveries are subject to local import duties and taxes, and may be affected by HM revenues & Customs delays. It is a legal requirement that I state the full value of the goods on all packages destined outside the European Union. Pia Pack cannot be held liable for any import duties and taxes imposed.

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RETURNS POLICY

If you are not happy with your purchase please email no less than 5 working days after receiving the product and please return the items to me within 14 days of the delivery date and I will be happy to exchange or refund your purchase. My goal is to always make sure you are happy with anything you purchase from me.

The items must be in their original unused condition and securely sent back me. If there is any sign of usage of the product I reserve the right not to refund you.

I will make sure that your request for a refund or exchange is dealt with as quickly as possible within 14 working days.

All customers please return goods via a traceable method and for international customers please write ‘British Returned Goods’ on your airway bill.

If you have any problems or need some advice, please email me at howdy@piapack.co.uk or call me anytime on +447957435122.